Group Director, Consumer Services
Core
Senior client relationship and revenue leader for lead-generation-driven businesses in personal finance, home services, and hospitality, managing portfolio growth, retention, and expansion revenue.
Role type
Senior IC Group Director (Client Services & Revenue)
Builds
Lead generation services, AI-driven growth workflows, and client retention strategies for D2C verticals.
Domain
Digital Marketing, AI, Lead Generation, Personal Finance, Home Services, Hospitality
Required skills
Executive relationship management, revenue retention and expansion, portfolio management, AI systems thinking, team leadership, P&L ownership, strategic planning, vertical-specific marketing expertise, Salesforce management, talent development
Preferred skills
AI workflow design, go-to-market strategy, pitch leadership, data intelligence, process automation
Technologies
Omega, Iris, Power Circuit, Salesforce, AI tools
Responsibilities
Own net revenue retention and expansion MRR; personally manage executive relationships for top accounts; run monthly executive check-ins and weekly retention forecasts; track vertical-specific metrics (cost-per-lead, speed-to-lead); diagnose risks and lead quarterly strategic plans; coach Account Directors on AI-native growth; decide on AI tool adoption and workflows; manage hiring, staffing, and career pathing; lead final-round pitches; consult on division P&L and profitability; resolve escalations.
Seniority
Senior, hands-on IC with leadership responsibilities