Change Lead - Contract
Core
Lead operational change management (OCM) initiatives to support the adoption of business change and enhance the customer experience program.
Role type
Change Lead (Contract)
Builds
Customer experience programs, IT integrations, and process changes.
Domain
Automotive glass repair and replacement / Customer service
Required skills
Change management methodologies, project management, instructional design, training material development, communications strategy, process evaluation, risk management, metrics definition, facilitation, MS applications, Learning Management Systems
Preferred skills
End-to-end business operations experience (finance, accounts, supply chain)
Responsibilities
Lead and project manage change management activities for the customer experience program; Produce and deliver change, training, and communications artefacts; Lead Change Management of information technology integrations and process change; Evaluate business processes to uncover areas for improvement; Track, report, and escalate issues and identify risks; Define and measure success metrics and monitor progress.
Seniority
Mid-Senior, hands-on IC