Customer Success Manager DACH
Core
Manage a portfolio of customers in the German-speaking market to ensure retention, successful onboarding, and engagement with Enginy's AI-driven lead generation technology.
Role type
Customer Success Manager (B2B SaaS)
Builds
Customer success outcomes, account health, and retention for B2B sales teams
Domain
B2B SaaS, AI-driven lead generation
Deliverable
production ML models
Required skills
Native German, B2B SaaS Customer Success experience, CRM management, account health monitoring, stakeholder relationship building
Preferred skills
Proactive mindset, ownership-driven approach, comfort with customer success tools
Responsibilities
Proactively manage accounts to minimize churn and secure renewals, identify risks early and build engagement plans, lead onboarding to ensure first value milestone, maintain accurate CRM data and health scores, use product usage and feedback to manage account health
Seniority
Mid-level (2–5 years experience)