Associate Technical Account Manager (Customer Success Manager)
Core
Resolve complex technical problems and provide service for key accounts using NiCE's Care Plus and higher-level service packages.
Role type
Associate Technical Account Manager (IC)
Builds
Customer success and product adoption for key accounts
Domain
Customer Success / Contact Center Software
Deliverable
client delivery
Required skills
technical problem-solving, analytical skills, advanced troubleshooting, customer service, communication, multitasking, contact center software knowledge
Preferred skills
Telecom, Connectivity, Programming, Integrations, Software/Systems/Applications
Responsibilities
Resolve complex technical challenges for key clients, build strategic client relationships, collaborate with internal teams for support, troubleshoot client issues, identify opportunities to enhance client success, deliver presentations on client achievements, recommend product enhancements based on feedback
Seniority
Mid-level, hands-on IC