ServiceNow(ITSM) Architect / Tech Lead
Core
Designing and implementing ServiceNow solutions for ITSM, HRSD, and SPM modules, integrating with third-party systems like Microsoft Intune, SAP, and Jira.
Role type
Senior ServiceNow ITSM Architect / Tech Lead
Builds
Custom workflows, platform configurations, and integrations for Renault Group's IT operations
Domain
Enterprise IT Service Management (ITSM) and HR Service Delivery
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
ServiceNow architecture design, requirements engineering, process mapping, Agile/Scrum delivery, UAT leadership, CSDM compliance, ITIL best practices, integration mapping
Preferred skills
Experience guiding development teams, setting technical standards, platform optimization
Technologies
ServiceNow (ITSM, HRSD, SPM), Flow Designer, UI Policies, Client Scripts, Microsoft Intune, SAP, Jira
Responsibilities
Conduct discovery workshops to elicit business requirements, design and configure solutions prioritizing OOTB functionality, act as Product Owner proxy for backlog prioritization, lead User Acceptance Testing (UAT), promote adherence to CSDM and ITIL best practices
Seniority
Senior, hands-on IC with team leadership