Account Manager (Georgian-speaking)
Core
Manage an assigned portfolio of existing clients in Georgia, focusing on building long-term relationships, improving client retention, reactivating inactive clients, and delivering personalised service to VIP clients.
Role type
Account Manager (Fintech)
Builds
Client retention and repeat funding for a fintech brokerage
Domain
Fintech / Financial Services
Deliverable
client delivery
Required skills
Account management, client retention, relationship management, CRM usage, client verification, payment processing, VIP service, target achievement
Preferred skills
Knowledge of Russian, experience managing VIP relationships, familiarity with Georgian payment methods
Technologies
CRM systems
Responsibilities
Manage assigned client portfolio including newly funded, active, inactive, and VIP clients; Receive client handovers from Sales and review client needs; Maintain regular contact via phone, email, and messaging channels; Monitor client activity changes and address service issues; Reconnect with inactive clients to resume relationships; Provide personalised service to VIP clients explaining benefits and conditions; Explain company services, account features, and payment options; Work with internal teams to resolve payment, withdrawal, verification, and platform queries; Work towards agreed targets for retention, reactivation, and repeat funding; Keep accurate CRM records covering client preferences and interaction history.