Retail Success Manager
Core
Drive adoption and performance of Alma's in-store payment solution (POS) for large retail networks, ensuring head-office strategies are implemented effectively at the store level.
Role type
Senior Retail Success Manager (Field Operations)
Builds
In-store payment adoption, merchant revenue growth, and retail team enablement
Domain
Retail / Payments / BNPL
Required skills
Retail industry management, POS environment experience, stakeholder influence, data-driven decision making, field execution, commercial animation, training coordination, performance monitoring
Preferred skills
Multi-site organization experience, change management, sales enablement, payments/BNPL/SaaS background
Technologies
Alma Dashboard, CRM, Slack, Google Workspace
Responsibilities
Own individual revenue quota through POS adoption and share of checkout; define and execute action plans with merchants; build relationships with retail directors, store managers, and sales associates; deliver training programs and manage commercial animation initiatives; monitor adoption metrics and replicate best practices
Seniority
Senior, hands-on IC