Product Support Engineer: EMEA (Remote)
Core
Troubleshoot complex customer issues across voice, messaging, APIs, IoT, and AI products while building an AI-first support model with bots and automation.
Role type
Product Support Engineer (AI-first support & automation)
Builds
AI support bots, workflow automations, self-service documentation
Domain
Global connectivity, multi-cloud IP networks, APIs, IoT, AI
Deliverable
client delivery | dashboards & analysis
Required skills
Networking fundamentals (DNS, routing, IP, HTTP/HTTPS), REST APIs, Linux terminal, troubleshooting, technical documentation, English communication
Preferred skills
Scripting (Python, Bash), AI concepts (RAG, embeddings, prompt engineering), workflow automation tools (n8n, Zapier)
Technologies
Postman, cURL, Wireshark, sngrep, Zendesk, Slack, Google Workspace, n8n, Zapier, OpenClaw, GitHub, Metabase, Graylog, Jira
Responsibilities
Troubleshoot complex customer issues across networking and communications products; Investigate issues using tools like Postman, cURL, Wireshark, and Linux terminal; Collaborate with customers, vendors, and engineering teams; Automate workflows and build support bots; Document solutions and improve self-service resources
Seniority
Individual Contributor, mid-level
