Partner Success Specialist
Core
Partner Success Specialist drives product adoption and reduces churn for Estate Agency partners by consulting on needs, delivering training, and collaborating with Account Managers.
Role type
Senior IC Partner Success Specialist
Builds
Rightmove products and services (RM Plus, Opportunity Manager, Online Agent Valuation) for Estate Agency partners
Domain
Real Estate / PropTech
Required skills
consultative selling, relationship building, data analysis, objection handling, training delivery, CRM management, KPI tracking, campaign management
Preferred skills
commercial curiosity, growth mindset, adaptability, resilience
Technologies
Teams, RM Plus, Opportunity Manager, Online Agent Valuation, CRM
Responsibilities
Engage with high-volume Estate Agency partners via phone and video to build relationships; Collaborate with Account Managers to create customer value and focus on growth; Consultatively uncover partner needs and translate performance data into actionable insights; Recommend usage solutions based on partner needs and product mix; Deliver training and coaching on product tools; Drive adoption and engagement by agreeing clear actions and handling objections; Identify opportunities for targeted customer campaigns; Track and report on adoption, account health, and value realization; Hit weekly KPIs to boost retention.
Seniority
Mid-Senior, hands-on IC