Customer Service Representative
Core
Serve as the primary point of contact for customer inquiries, manage the order lifecycle from initiation to fulfillment, and collaborate with internal teams to resolve complex issues.
Role type
Customer Service Representative
Builds
Customer support interactions and order fulfillment processes
Domain
Software / GIS technology
Deliverable
client delivery
Required skills
problem-solving, attention to detail, prioritization, multi-tasking, research skills, adaptability, Microsoft Office Suite proficiency
Preferred skills
SAP knowledge, Salesforce knowledge, Microsoft Excel proficiency, Bachelor's in business
Technologies
SAP, Salesforce, Microsoft Office Suite, Microsoft Excel
Responsibilities
Deliver exceptional customer experiences by acting as the primary point of contact; own the order lifecycle from initiation to fulfillment; collaborate across teams to resolve complex issues; analyze processes to drive operational excellence; stay informed on systems and best practices.
Seniority
Entry-level to Junior
