Customer Service Administrator
Core
First responder to customer enquiries and complaints, managing stakeholder communications and CRM data for a transport company's regional network.
Role type
Customer Service Administrator
Builds
Stakeholder engagement activities and external communications for transport projects
Domain
Transport / Logistics / Public Sector
Deliverable
dashboards & analysis
Required skills
Call center operations, complaint handling, CRM management, stakeholder liaison, data analysis (Excel/Power BI), written communication
Preferred skills
Data analysis using Excel or Power BI
Responsibilities
Manage incoming phone calls and emails, triage requests to business units, process complaints and inquiries, maintain CRM system, support stakeholder engagement activities, provide content for external channels, maintain stakeholder lists
Seniority
Individual Contributor