Customer Success Manager (m/f/d), Strategic Accounts
Core
Build relationships with executives and key decision-makers at strategic accounts to drive business impact, retention, and growth for thinkcell's productivity software.
Role type
Senior Customer Success Manager (Strategic Accounts)
Builds
Strategic account plans, executive presentations, business cases for expansion, and enablement workshops.
Domain
B2B SaaS / Productivity Software
Deliverable
product features
Required skills
Strategic account management, business analysis, executive presentation design, data analysis, stakeholder management, SaaS product knowledge
Preferred skills
Prior experience with thinkcell, familiarity with technical solution architectures
Technologies
Microsoft PowerPoint, Microsoft Excel
Responsibilities
Develop comprehensive account strategies and present them to executives; Analyze customer usage patterns and business metrics to demonstrate value; Monitor customer health and develop expansion strategies; Design and deliver executive-level workshops and training; Produce executive-level reports and dashboards on customer performance.
Seniority
Mid-Senior, hands-on IC