Technical Support Engineer
Core
Provide 1st and 2nd-line troubleshooting and resolution for issues relating to Windows, macOS, VDI and mobile devices, ensuring stability of business-critical systems.
Role type
Technical Support Engineer (IT Operations)
Builds
Stable IT infrastructure for front and back-office functions
Domain
Financial Services / IT Operations
Required skills
Windows and macOS device support, VDI management, MDM (SCCM, Jamf, Intune), root cause analysis, network fundamentals (VPN, connectivity), automation and scripting (PowerShell, Python), version control (Git)
Preferred skills
Financial services experience, AI tools usage (Claude, ChatGPT)
Technologies
Windows, macOS, VDI, SCCM, Jamf, Intune, PowerShell, Python, Git, Claude, ChatGPT
Responsibilities
Diagnose and resolve software and hardware issues, act as escalation point for VIP incidents, develop and implement processes and automations, participate in on-call support
Seniority
Mid-level, hands-on IC
