Senior Customer Success Project & Enablement Manager (all genders)
Core
Drive project coordination across Customer Success and enable CSMs to work effectively through tools, workflows, and processes.
Role type
Senior Customer Success Project & Enablement Manager
Builds
Customer Success operational efficiency, AI-powered solution adoption, and team enablement
Domain
B2B SaaS / Customer Success / Finance & Tax
Required skills
Project coordination, Cross-functional project leadership, KPI reporting, Process improvement, AI tools & automation, Customer Success platforms
Preferred skills
Planhat, Salesforce, Lightdash, Gong, German language
Technologies
Planhat, Salesforce, Lightdash, Gong
Responsibilities
Coordinate and supervise projects across Customer Success, Track project deadlines and deliverables, Prepare and distribute departmental KPI reports, Identify and implement process improvements, Drive adoption of AI-powered solutions, Promote knowledge sharing and enablement activities
Seniority
Senior, hands-on IC