Customer Care Officer - Netherlands
Core
Handle complex customer and merchant requests via email and phone, manage debt collection actions, and ensure smooth onboarding of new merchants for Alma's Buy Now Pay Later solutions in the Netherlands.
Role type
Customer Care Officer (Operations)
Builds
Buy Now Pay Later payment solutions for merchants and consumers
Domain
Fintech / Buy Now Pay Later
Required skills
Dutch (fluent), French (fluent), English (fluent), complex issue resolution, debt collection management, merchant onboarding, process monitoring, quality review
Preferred skills
prior experience in customer support, operations, or similar roles
Responsibilities
Handle complex requests from merchants and consumers via email and phone, manage debt collection actions and follow up on payment delays, ensure smooth onboarding of new merchants, monitor cases to ensure efficient resolution, identify recurring issues to improve processes, support onboarding and training of new team members