Manager IT Support & Manufacturing (m/f/d)
Core
Lead and oversee end-user technical support operations across administrative (IT) and operational/plant floor (OT) environments, acting as a hands-on technical lead and escalation point.
Role type
Senior IC IT Support Manager (Hybrid IT/OT)
Builds
Reliable technical assistance for office staff, facility personnel, and shop-floor operators
Domain
Aerospace manufacturing / IT Operations
Required skills
Windows 10/11, Linux (Debian/Ubuntu/RHEL), macOS, Active Directory, Entra ID, ITSM/Helpdesk systems, Endpoint Management (Intune), hardware troubleshooting, industrial PC support, basic scripting (PowerShell/Bash/Python)
Preferred skills
Experience leading support teams, vendor coordination, documentation creation
Technologies
Windows, Linux, macOS, Active Directory, Entra ID, Intune, TeamViewer, AnyDesk, industrial PCs, HMIs, barcode scanners
Responsibilities
Act as primary escalation point (Level 2/3) for complex end-user support tickets; oversee support ticket queues, SLA performance, and service desk workflows; manage hardware provisioning, asset intake, and device lifecycle; coordinate with hardware OEMs and external service providers; provide hands-on support for shop-floor devices and field-level troubleshooting; maintain internal knowledge base and SOPs
Seniority
Senior, hands-on IC with management responsibilities
