Senior Enterprise Support Engineer (Remote)
Core
Senior technical advisor and support engineer for Fortune 500 enterprise clients, handling live strategy calls, incident forensics, and AI agent orchestration.
Role type
Senior Enterprise Support Engineer (US East Coast)
Builds
AI-powered applications for large enterprises using LLMs and autonomous agents
Domain
Enterprise SaaS, Generative AI, Cloud Infrastructure
Deliverable
production ML models
Required skills
SQL query writing, Cloud log analysis (CloudWatch/Datadog/Splunk), REST API debugging, JSON payload inspection, Enterprise auth protocols (SSO/SAML/OAuth), Generative AI tooling (Claude Code/Cursor/Copilot), Incident triage, Client advisory
Preferred skills
Experience with microservices, GitHub source code inspection, Building support playbooks and SLAs
Technologies
CloudWatch, Datadog, Splunk, Grafana, Loki, GitHub, Claude Code, Cursor, Copilot, LLM APIs
Responsibilities
Lead live video calls with C-suite and engineering leaders to de-escalate issues and define technical solutions; Investigate and resolve production incidents across web apps, APIs, and databases; Configure and deploy autonomous AI agents for log analysis and triage automation; Build support infrastructure including runbooks and escalation paths; Partner with Product/Engineering to convert customer feedback into product specs.
Seniority
Senior, hands-on IC
