IT Assistant
Core
First-line IT support and hands-on technical assistance for a multi-site cinema group's head office and venue teams.
Role type
Junior IT Support Specialist
Builds
Enterprise IT functions across head office and cinema locations
Domain
Hospitality / Cinema / IT Support
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
hardware troubleshooting, software troubleshooting, network troubleshooting, device imaging and deployment, user account management, MFA support, asset record maintenance, basic Windows environment knowledge
Preferred skills
problem-solving, communication, customer service, attention to detail, organization, eagerness to learn, proactive attitude
Technologies
Windows, MFA
Responsibilities
Provide first-line IT support to Head Office and cinema teams, Troubleshoot hardware, software, network and peripheral issues, Set up, image and deploy laptops, desktops and mobile devices, Maintain accurate IT asset records and assist with hardware lifecycle management, Assist with user accounts, access, password resets and Multi-Factor Authentication (MFA), Support the IT team with the setup and maintenance of technology across Palace locations, Assist senior IT staff with infrastructure, systems and security-related tasks
Seniority
Junior, entry-level IC
