Customer Service Officer
Core
Providing customer service and administrative support for a well-known annual consumer product, handling enquiries, orders, payments, and delivery matters.
Role type
Customer Service Officer
Builds
Online and telephone sales transactions, customer support interactions
Domain
Consumer goods retail
Deliverable
product features
Required skills
Multi-channel customer support, payment processing, order management, CRM usage, Microsoft Office proficiency, issue escalation, record keeping
Preferred skills
Microsoft Dynamics experience, HEAT customer service model knowledge
Responsibilities
Managing customer enquiries across multiple channels, processing online and telephone sales transactions, assisting customers with the online ordering process, processing payments including BPAY, resolving customer queries and escalating technical or recurring issues, maintaining accurate records
Seniority
Mid-level, hands-on IC
