Digital Support Specialist
Core
Provide advanced technical support for hardware, software, Microsoft environments, networking, and mobility tools while proactively improving the digital employee experience and managing major incidents.
Role type
Senior IC IT support specialist (enterprise)
Builds
Reliable digital infrastructure and user experiences for corporate and field staff
Domain
Energy / Utilities / Enterprise IT
Required skills
Advanced end-user technical support, Microsoft ecosystem expertise (on-prem and Azure), ITIL v4 Foundation, Networking fundamentals, Android OS and MDM solutions, Collaboration technologies, Mentoring
Preferred skills
Experience with major incident management, Creating documentation, Delivering training
Technologies
Microsoft environments, Azure, Android OS, MDM solutions, Collaboration tools
Responsibilities
Resolve complex technical challenges across hardware, software, and networking; Proactively identify opportunities to improve device performance and user experience; Participate in on-call roster for major incident management; Mentor Level 1 and 2 Support Technicians
Seniority
Senior, hands-on IC