IT Support Engineer-Part Time
Core
Primary contact for technical and IT-related queries for onsite systems, handling hardware malfunctions, network issues, and internal client application support.
Role type
Part-time IT Support Engineer (Desktop/Infrastructure focus)
Builds
Internal client systems, hardware solutions, and IT service processes
Domain
Travel technology / Enterprise IT
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
hardware troubleshooting, network troubleshooting, Active Directory management, Windows/Mac system maintenance, Microsoft Office proficiency, IT asset inventory management, ITSM process familiarity, external supplier management
Preferred skills
CCNA certification, Mandarin language capability, security systems knowledge, computer room environmental monitoring
Technologies
Active Directory, Windows, Mac, Microsoft Office, ITSM systems
Responsibilities
Maintain normal operation of internal clients, handle hardware malfunctions (devices, network, printers), distribute and troubleshoot batch software, manage cabling and liaise with suppliers, set up and maintain security systems and computer room infrastructure, provide remote IT service to Middle East employees, assist with ad hoc projects
Seniority
Mid-level, hands-on IC