Customer Service Officer (Care Partner/ Coordinator)
Core
Manage a portfolio of clients in a fast-paced contact centre, handling high-volume calls and enquiries to guide them through care pathways and services.
Role type
Senior IC customer service officer (aged care)
Builds
Home Care Packages and care services navigation for older Australians
Domain
Aged care / Health services
Deliverable
client delivery
Required skills
high-volume call handling, client portfolio management, needs assessment, risk identification, empathetic communication, CRM proficiency, Microsoft Office 365
Preferred skills
aged care experience, health or disability sector experience, care coordination experience
Responsibilities
Handle high-volume calls and enquiries, be the first point of contact for clients and families, manage client portfolios by assessing needs and identifying risks, deliver customer service via phone and email, build trusted client relationships, collaborate with internal and external teams to resolve complex queries
