Business Support Specialist
Core
Provide first-line technical and systems support, software training, and onboarding for independent plumbing and electrical businesses within a trans-Tasman trade network.
Role type
Business Support Specialist (IC)
Builds
Operational efficiency and software adoption for member trade businesses
Domain
Trade industry (plumbing/electrical) + Business Systems
Deliverable
product features
Required skills
First-line helpdesk support, software training and coaching, user guide creation, onboarding management, action register maintenance, reporting pack preparation
Preferred skills
AI tool testing, trade business operations knowledge
Technologies
Simpro, Xero, Workable, Google Workspace, Silverstripe
Responsibilities
Deliver responsive helpdesk support and triage member requests, coach members on software platforms, assist in onboarding new members to the tech stack, maintain central action registers and track vendor tickets, create user guides and standard operating procedures
Seniority
Entry-level to Junior, high-growth pathway