Technical support engineer H/F
Core
Primary technical interface for Australian customers ensuring smooth operations and high-quality system performance for Smart Water and Smart Metering solutions.
Role type
Level-2 Technical Support Engineer (IoT/Cloud)
Builds
Connected meters with SICONIA information system hosted on cloud infrastructure
Domain
Smart metering, IoT, Cloud infrastructure
Deliverable
client delivery
Required skills
Troubleshooting distributed systems, Linux administration, Network protocols and security principles, Incident investigation and resolution, SLA compliance management, Integration testing and validation
Preferred skills
Customer-facing experience, International team collaboration, Autonomy in problem-solving
Technologies
Linux (RedHat/CentOS), SICONIA, NB-IoT, Cloud infrastructure, Monitoring tools, Network capture tools
Responsibilities
Serve as main technical point of contact for customer operational teams, Analyse tickets and incidents to diagnose and restore IT services, Collaborate with offshore R&D teams for incident resolution, Support customer testing and validation teams with integration tests, Monitor progress of integration and acceptance testing, Ensure compliance with contractual Service Level Agreements
