Consumer Lending Support Officer
Core
Support customers through their consumer lending journey by handling enquiries, progressing applications, and resolving workflow issues.
Role type
Consumer Lending Support Officer
Builds
Consumer lending applications and customer experience
Domain
Financial Services / Consumer Lending
Deliverable
client delivery
Required skills
Customer service, phone communication, email communication, application progression, workflow management, information management, prioritization, issue escalation
Responsibilities
Support customers with enquiries relating to consumer lending applications via inbound phone and digital channels; Proactively contact customers to help progress applications and resolve outstanding actions; Manage allocated work across shared queues, inboxes and workflows; Support application progression activities including resolving workflow issues and requesting additional customer information; Work closely with the wider Consumer Lending team to identify issues and deliver a consistent customer experience