Service Desk Technician
Core
Provide technical support for hardware, software, and network issues to ensure user productivity and positive experiences.
Role type
Service Desk Technician
Builds
IT support services for internal business units (Finance, Marketing, HR, etc.)
Domain
Information Technology / Shared Services
Deliverable
client delivery
Required skills
PC troubleshooting, network troubleshooting, Microsoft Office proficiency, client-facing communication, priority management
Preferred skills
IT support experience, CompTIA A+ certification, Microsoft certifications
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