Reservations & Customer Service Officer
Core
Manage phone and email enquiries, prepare quotes, convert interest into confirmed bookings for scenic flights, tours, and private charters, and welcome guests on flight days.
Role type
Senior reservations and customer service officer (aviation/tourism)
Builds
Scenic flights, winery experiences, corporate transfers, and private charters
Domain
Aviation and tourism
Required skills
Booking management, customer service, quote preparation, payment processing, schedule coordination, manifest preparation, guest check-in, conflict resolution
Preferred skills
Aviation or charter reservations experience, itinerary planning, premium travel experience
Technologies
Booking systems, Microsoft Office
Responsibilities
Manage phone, email, and online enquiries; prepare accurate quotes and convert interest into confirmed bookings; process reservations, payments, and passenger details; liaise with Flight Operations to confirm aircraft and pilot availability; coordinate special requests with partners; prepare passenger manifests; welcome and check in guests on flight days; resolve customer concerns
Seniority
Mid-level, hands-on IC