Customer Success - Middle East
Core
Partners with enterprise customers to build, deploy, and scale conversational agents on the ElevenLabs Agents Platform, focusing on hands-on execution of agent design, integration, and performance optimization.
Role type
Senior Customer Success Manager (Enterprise AI Agents)
Builds
Production conversational agents (voice and chat) for enterprise clients
Domain
AI/ML, Conversational AI, Enterprise SaaS
Deliverable
production ML models | product features
Required skills
Customer Success management for complex B2B SaaS/AI, Arabic fluency, English fluency, AI agent deployment expertise, API integration knowledge, revenue quota ownership, cross-sell strategy, technical problem-solving, Middle East market knowledge
Preferred skills
Audio AI domain experience
Responsibilities
Advise on agent design, personas, conversation flows, and tool integrations; guide customers on deploying agents across web, mobile, and telephony; analyze agent performance data and logs to identify optimization opportunities; own expansion outcomes and net revenue retention for a portfolio of enterprise accounts; drive cross-sell through deeper agent usage; partner with Sales and Engineering to convert technical success into revenue growth