Customer Service Manager
Core
Lead and support a Customer Service team to deliver exceptional service, manage workflows, handle escalations, and drive business growth through account management and sales support.
Role type
Senior Customer Service Team Leader
Builds
Customer service operations, order management, and sales pipeline conversion for aluminium partitioning and building hardware systems
Domain
Manufacturing / Building Products / Construction / Industrial Distribution
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Team leadership and coaching, workflow management, customer escalation handling, relationship building, problem-solving, CRM/ERP system proficiency, sales opportunity conversion
Preferred skills
Manufacturing or construction industry experience, Salesforce expertise, sales team collaboration
Responsibilities
Lead and motivate the Customer Service team, manage daily workflows and workloads, handle customer escalations and complex issues, coach team members via feedback and one-on-ones, build relationships with key customer accounts, follow up on quotes and convert opportunities into orders, maintain accurate records in Salesforce and Business Central, process orders and quotations, complete customer follow-ups and outbound calls
Seniority
Senior, hands-on IC