Product Support Specialist
Core
Provide Tier 2 product support, troubleshooting, and implementation guidance for the Jomablue enterprise event technology platform to internal teams and external customers.
Role type
Senior Product Support Specialist (SaaS)
Builds
Customer event implementations, data integrations, and operational workflows
Domain
Enterprise Event Technology / SaaS
Deliverable
client delivery
Required skills
Tier 2 product support, SaaS product configuration, data mapping and transformation, API integration, customer workshops, ticket management, AI tool adoption, complex troubleshooting
Preferred skills
CRM platforms (Salesforce, HubSpot), JSON/HTML/CSS, ITIL frameworks, content management systems, automation tools (Zapier, Airtable)
Technologies
Jomablue, Salesforce, HubSpot, Marketo, Dynamics, Excel, Google Sheets, JSON, HTML, CSS, Zapier, Airtable, Wrike, Miro, Slack
Responsibilities
Resolve escalated technical issues and manage support tickets, deliver platform workshops and best-practice guidance, manage customer registration data and CRM integrations, support bidirectional API integrations, build custom reports and analyses, contribute to knowledge base and process documentation
Seniority
Senior, hands-on IC