Operations Manager
Core
Lead daily hotel operations, inspire high-performing teams, and deliver exceptional guest experiences across Front Office, Housekeeping, and Maintenance at a lifestyle destination.
Role type
Senior Operations Manager (Hospitality)
Builds
Operational excellence and guest satisfaction for Avani Living Queen's Wharf Residences
Domain
Hospitality / Hotel Management
Required skills
Operational leadership, team coaching and mentoring, budget and P&L management, cost control, revenue optimization, guest experience management, crisis management during peak periods, financial analysis
Preferred skills
Experience in senior operational leadership roles, passion for hospitality, proactive problem-solving, adaptability in dynamic environments
Responsibilities
Lead, coach, and inspire Front Office, Housekeeping, and Maintenance teams; oversee daily hotel operations including roster coverage; drive guest experience and service excellence; monitor property performance, presentation, and profitability; conduct regular financial reviews including P&L analysis; support brand activations and property events; drive hotel profit and expense management.
Seniority
Senior, hands-on IC