Duty Manager
Core
Oversee front-of-house operations, manage guest relations, and lead team performance at a luxury hotel.
Role type
Duty Manager (Front Office)
Builds
Guest check-in/check-out processes, daily operational reports, and team performance outcomes
Domain
Luxury Hospitality
Deliverable
product features
Required skills
Team coaching and discipline, PMS Opera proficiency, operational knowledge of hotel facilities and rates, guest relations management, shift management (including night audit)
Preferred skills
Additional languages beyond English and Chinese
Technologies
PMS Opera
Responsibilities
Coach and counsel team members to enhance performance; Monitor check-in/check-out processes and anticipate critical situations; Maintain positive guest relations and anticipate guest needs; Execute night audit and prepare departmental reports during overnight shifts
Seniority
Mid-level operational lead