Scaled Customer Success Manager (AMER)
Core
Own growth for a large portfolio of 1,000+ SME customers by leveraging data-driven insights and automation to drive product adoption and revenue at scale.
Role type
Scaled Customer Success Manager (SME & Growth)
Builds
Automated lifecycle marketing campaigns, one-to-many outreach programs, and data-driven engagement strategies for SMEs
Domain
Fintech / Global Payments / SME Services
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Commercial acumen with direct revenue ownership, analytical rigor using large datasets, crafting customer messaging, running automated one-to-many outreach, lifecycle campaign execution, prioritization between high-touch and scalable engagement
Preferred skills
Lifecycle marketing expertise, customer segmentation, data-driven engagement strategies, fintech product knowledge
Technologies
Intent signal monitoring tools, automated campaign platforms, large dataset analysis tools
Responsibilities
Promote platform advantages to ensure effective customer utilization; Educate customers to use full product range and collect feedback; Identify systemic friction points in the customer journey; Develop and execute data-driven lifecycle journeys; Monitor intent signals and usage trends to trigger automated campaigns