Client Services Representative
Core
First point of contact for clients seeking support and assistance for TELUS Health's Employee Assistance Program (EAP) and digital wellbeing solutions.
Role type
Client Services Representative (Contact Centre)
Builds
EAP services, Triage, Management Consultation, Critical Incident support, and Work Support services
Domain
Health and well-being / Employee Assistance Programs
Deliverable
client delivery
Required skills
active listening, written and verbal communication, system proficiency, quality compliance, project support
Responsibilities
Handle service requests for appointments, maintain knowledge of the full service portfolio, utilize multiple systems to manage interactions, follow QA policies and procedures, complete allocated tasks and projects
Seniority
Individual Contributor
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