Microsoft M365 & Copilot Specialist
Core
Partner with enterprise customers to drive adoption, retention, and growth of Microsoft 365, Copilot, and Modern Workplace solutions.
Role type
Senior Customer Success / Account Management Specialist (Microsoft AI & M365)
Builds
Customer adoption of Microsoft 365, Copilot Studio, Agent 365, and Frontline Worker solutions
Domain
Enterprise Software / Microsoft Cloud / AI
Deliverable
client delivery
Required skills
Customer Success, Account Management, Licensing expertise, Microsoft 365 knowledge, Modern Work solutions, AI solutions, commercial acumen, negotiation, stakeholder management
Preferred skills
Experience with Copilot, Copilot Studio, Agent 365, Frontline Worker solutions
Responsibilities
Engage with customers to understand business priorities and translate them into Microsoft 365 solution recommendations; Provide licensing, technical, and adoption guidance across Microsoft 365, Modern Work, and Security workloads; Partner with Customer Success Managers and Account Teams to support customer retention, growth, and long-term success; Deliver solution demonstrations, workshops, and technical consultations that showcase Microsoft capabilities and business value; Identify opportunities to optimize customer environments through improved licensing, adoption, and platform utilization; Act as a subject matter expert for Microsoft 365 products, licensing models, and solution positioning; Collaborate with Microsoft and partner ecosystems to deliver best-practice recommendations and customer outcomes; Support renewal and commercial discussions through licensing expertise and technical consultation.