Payment Collection Specialist
Core
Retain customers and manage collections for a vacation rental platform by resolving billing issues, negotiating solutions, and recovering overdue amounts.
Role type
Customer success specialist (collections & retention)
Builds
Customer retention and revenue recovery for property owners and managers
Domain
Travel & Hospitality (Vacation Rentals)
Deliverable
client delivery
Required skills
Negotiation, phone communication, billing management, customer retention, upselling, problem-solving
Preferred skills
Sales experience, German/Italian/French language skills
Responsibilities
Manage cancellation requests and offer personalized retention solutions, oversee billing and collections via phone/email/chat, identify upsell opportunities, recover overdue amounts while maintaining positive relationships, document collection activities and insights, collaborate with internal teams on process improvements.