Account Mgmt - Client Relations Supervisor
Core
Lead and mentor the Account Management team to retain existing clients, secure new business opportunities, and achieve revenue and margin targets within the transport and logistics sector.
Role type
Senior Account Management Supervisor (Team Lead)
Builds
Client retention strategies, new business pipelines, and team performance metrics
Domain
Transport and Logistics
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Team leadership and mentoring, client portfolio management, sales process execution, risk identification and compliance, CRM data management, site inspection coordination, rate negotiation and uprating
Preferred skills
Knowledge of hazardous goods handling, experience with tender response processes, ability to conduct client site audits
Technologies
CRM systems, transport management software
Responsibilities
Oversee daily operations of the Account Management team and facilitate training programs; Maintain and analyze client portfolios against benchmark figures to ensure revenue targets; Conduct client site inspections and ensure health and safety compliance; Manage new business opportunities and pipeline development; Review and approve credit applications and client rate adjustments; Coordinate with operational and safety departments to resolve client issues.
