Customer Service Agent: French (08:00 - 17:00)
Core
Handling customer service inquiries via email, phone, and social media to resolve incidents and manage complaints for Fever's live entertainment platform.
Role type
Customer Service Agent
Builds
Customer support operations for a global live entertainment platform
Domain
Live entertainment / Customer Support
Deliverable
client delivery
Required skills
French (fluent), Spanish or English (fluent), Zendesk, incident resolution, complaint handling, record keeping, multitasking, time management
Preferred skills
Previous User Support or Customer Service experience, planning and organizing skills, adaptability
Technologies
Zendesk
Responsibilities
Answering customer inquiries via email, phone, or social media; managing incoming calls and chats; handling customer complaints and providing solutions; following up to ensure resolution; keeping records of interactions; processing customer accounts; following communication procedures and policies.
Seniority
Individual Contributor