Service Desk Technician
Core
Handle incoming calls, emails, and global monitoring alerts to resolve incidents and dispatch engineers for transportation and defense technology solutions.
Role type
Service Desk Technician
Builds
Customer support and incident response for transportation and defense technology systems
Domain
Transportation technology and Defense
Deliverable
client delivery
Required skills
Operating systems familiarity, telephone communication, ticketing system usage, incident monitoring, resource dispatch coordination, target-driven response
Preferred skills
Transport industry knowledge, dispatching experience, ITIL Foundation certification
Technologies
Ticketing systems, Operating systems
Responsibilities
Handle incoming telephone calls and emails, Respond to monitoring alerts from around the world, Organize communications for major incidents, Work as part of a multi-skilled team, Comply with company security and safety policies
Seniority
Entry-level, individual contributor