Customer Success Manager DACH (f/m/d)

AustriaRemoteFull-time2026-10-06 → 2026-11-11

Remote

Core

Strategically develop existing B2B SaaS accounts, build long-term relationships, and identify up- and cross-selling opportunities for EDI and e-invoicing solutions.

Role type

Senior Account Success Manager (B2B SaaS)

Builds

Long-term client relationships and revenue growth for B2B integration solutions

Domain

B2B SaaS, Electronic Data Interchange (EDI), e-invoicing

Required skills

B2B SaaS sales, portfolio management, up-selling, cross-selling, customer escalations, stakeholder alignment, sales campaign execution

Preferred skills

EDI, e-invoicing, ERP solutions sales

Responsibilities

Drive company value by developing existing accounts, manage client portfolios to ensure solution value, partner with Account Managers for opportunity transitions, communicate customer feedback, navigate complex escalations, execute sales campaigns with marketing

Seniority

Senior, hands-on IC

About ecosio

ecosio is a fast-growing, innovative service company and a leading provider of B2B integration, specialising in electronic data interchange (EDI), Web EDI and e-invoicing. ecosio is part of Vertex, Inc., a leading global provider of indirect tax solutions listed on Nasdaq (VERX). Our brand slogan is Connections That Work as we believe strong connections are central to successful business relationships - both external and internal. At ecosio, we hire individuals from all backgrounds and are committed to creating an inclusive work environment. We are technology lovers, set the highest standards