IT Administrator Support
Core
Resolve day-to-day Windows and macOS support tickets for internal employees, manage access requests, and handle end-to-end onboarding and offboarding processes.
Role type
IT Service Desk Administrator
Builds
Internal IT support services for Lucanet employees
Domain
Enterprise IT Support
Required skills
Windows support, macOS support, ticket management, user access administration, device lifecycle management, onboarding/offboarding execution, escalation handling
Preferred skills
Centralized device management experience
Technologies
Windows, macOS, Jira Service Management, Teams
Responsibilities
Resolve Windows and macOS support tickets, manage user access requests, run onboarding and offboarding processes, own company device lifecycle, work the service desk ticket queue, cover urgent support phone line, diagnose and escalate complex issues
Seniority
Mid-level, hands-on IC
