Client Services Analyst, Field Services
Core
Front-line technical support for hardware and software solutions for a hospital and affiliated organizations, ensuring computing environments meet user requirements.
Role type
Client Services Analyst (Field Services)
Builds
Hardware and software solutions for hospital personnel and IT peers
Domain
Healthcare IT
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
PC and Macintosh installation, repair, and troubleshooting; network printing configuration; directory structures and security management; software and file services configuration; hardware troubleshooting; field visit execution; ticketing system usage; knowledge of Cisco, Windows Active Directory, Microsoft Exchange, Remote Assist, DameWare, CITRIX, DHCP, VPN, VDI, VMware, SCCM; printer hardware installation and repair; basic data communications networking and telecom equipment knowledge; LAN/WAN internetworking protocols.
Preferred skills
Health care IT experience; ServiceNow knowledge; A+ certification; ITIL Foundations certification.
Technologies
Cisco, ServiceNow, Windows Active Directory, Microsoft Exchange, Remote Assist, DameWare, CITRIX, DHCP, VPN, VDI, VMware, SCCM
Responsibilities
Provide reliable solutions to user problems according to service level agreements; monitor work queue and address incidents by priority; maintain accurate documentation for all devices; produce and update knowledge articles; document customer contacts and resolution steps; communicate status of open tickets; install, upgrade, and configure network printing, directory structures, rights, security, software, and file services; perform software/hardware troubleshooting; make field visits to resolve customer issues; escalate issues to appropriate resources; share technical knowledge with colleagues; attend training sessions; participate in team projects and evaluate new technology developments.
Seniority
Entry-level to Mid-level, hands-on IC
