Lead Technical Account Manager
Core
Lead Technical Account Manager for key CX customers, acting as an advocate to ensure success, resolve complex technical issues, and drive product adoption.
Role type
Senior IC Technical Account Manager
Builds
Customer success, retention, and referenceability for key accounts
Domain
Customer Experience (CX) software, Contact Center, Telecommunications
Deliverable
client delivery
Required skills
Technical problem solving, Advanced troubleshooting, Contact center software knowledge, Implementation management, TCP/IP networking, VoIP technology, Network topology, Telecommunications architecture, SIP signaling, SQL concepts
Preferred skills
Basic scripting, Database concepts, Extensive IP Telephony experience
Responsibilities
Take ownership of customer relationships for key accounts, resolve complex technical and high-stakes issues, partner with Technical Support and Engineering to handle cases within SLA, ensure solutions meet customer business needs, drive customer satisfaction and retention.
Seniority
Senior, hands-on IC
