Agentic UX / Conversation Designer
Core
Design end-to-end conversational UX and dialogue flows for a flagship Customer Care Voicebot and Agentic Chatbot serving a telecom operator.
Role type
Senior IC Agentic UX / Conversation Designer
Builds
Real-time voicebot and agentic chatbot systems for customer care
Domain
Telecommunications / Conversational AI
Deliverable
production ML models
Required skills
Dialogue flow mapping, Prompt engineering for spoken LLMs, Voice persona design, Multi-agent orchestration, Tool invocation contracts (MCP/APIs), Contact center platform integration, LLM benchmarking, Data privacy guardrails
Preferred skills
AWS AI services (Bedrock, SageMaker), Azerbairani/Turkic language NLP, CVM offer decisioning, Telecom IVR migration
Technologies
Amazon Bedrock, SageMaker, Avaya, Genesys, AWS
Responsibilities
Lead end-to-end conversational UX and dialogue design for voice and digital channels; Define voice personas, turn-taking, barge-in, and escalation logic; Craft and optimize prompt engineering strategies for spoken LLMs; Map multi-agent workflows and RAG retrieval paths; Integrate CVM campaign outputs into bot decision layers; Establish dialogue NFR baselines and quality metrics; Perform prompt testing and evaluation harness benchmarking; Collaborate on transcription analysis and intent drop-off review; Design guardrails and privacy-compliant interaction flows; Support UAT and production hypercare.
Seniority
Senior, hands-on IC
