Software Supporter (1st/2nd Level) - Alpha Online (m/w/d)
Core
First-line support specialist for AlphaController, a process management software for the professional used car trade, handling customer inquiries, system configuration, and release testing.
Role type
1st/2nd Level Software Supporter
Builds
AlphaController process management software for used car dealerships
Domain
Automotive industry / B2B SaaS
Deliverable
client delivery
Required skills
Customer support, software configuration, dependency analysis, manual release testing, interface troubleshooting
Preferred skills
Automotive sector experience, IT/Software vocational training
Technologies
AlphaController
Responsibilities
Answer customer inquiries via phone and email, configure AlphaController for specific customer requirements, analyze software dependencies and error sources, manually test software releases, troubleshoot interface errors with partners and internal development
Seniority
Mid-level, hands-on IC
