CX Apprentice - Onboarding
Core
Support the end-to-end onboarding of new clients into the Customer Experience function, coordinating project plans, channel set-up, testing, and stakeholder communication to ensure smooth go-live.
Role type
Junior Customer Success Operations / Onboarding Coordinator
Builds
Customer service channels (email, live chat, phone, social, marketplace) and client onboarding workflows
Domain
Digital Commerce / Customer Experience
Deliverable
product features
Required skills
Project plan management, channel configuration, knowledge base setup, UAT testing, stakeholder communication, internal coordination, risk flagging
Preferred skills
None stated
Technologies
None stated
Responsibilities
Maintain onboarding project plans and trackers, support configuration of customer service channels, assist with knowledge base and user account setup, draft and run UAT test scripts, act as day-to-day point of contact for onboarding clients, coordinate across internal teams, brief operations team ahead of go-live
Seniority
Junior / Apprentice
