Support Engineer (Remote)
Core
Investigate and resolve technical issues for large global enterprise customers using AI-powered solutions, acting as the primary point of contact from triage to resolution.
Role type
Senior Support Engineer (AI/LLM applications)
Builds
AI-powered applications for Fortune 500 enterprises
Domain
Enterprise AI / LLM implementation
Deliverable
client delivery
Required skills
technical troubleshooting, log analysis, system behavior investigation, API understanding, web application knowledge, AI tool usage
Preferred skills
independent problem solving, customer communication, documentation, knowledge base contribution
Technologies
AI tools (ChatGPT, Claude, Copilot), logs, APIs
Responsibilities
Investigate and resolve technical issues reported by enterprise customers; Analyze logs and reproduce issues to identify root causes; Use AI tools actively to speed up analysis and understand product behavior; Document issues, solutions, and recurring patterns; Share customer feedback and product insights with the Product team.
Seniority
Mid-Senior, hands-on IC
