IT SOFTWARE ENGINEER - Operation AI
Core
Senior support for Tier 1 platforms (API Gateway, Automation, FTP/MFT, Web, Distribution), resolving complex incidents with RCA and ensuring SLA compliance.
Role type
Senior IC DevOps/Platform Engineer (AI-driven operations)
Builds
AI-driven automation and self-healing workflows; integrates AI into alerting, runbooks, and predictive operations
Domain
IT Operations / Cloud Infrastructure / AI Tooling
Deliverable
production ML models | infrastructure
Required skills
Linux administration, scripting/programming, API platform management, ITSM, CI/CD, cloud platforms, container orchestration, log analysis, root cause analysis (RCA), prompt engineering
Preferred skills
Experience with Copilot or Claude, global team collaboration, documentation creation
Technologies
API Gateway, Automation tools, FTP/MFT, Web platforms, Linux, CI/CD, containers, monitoring tools
Responsibilities
Resolve complex multi-layer incidents (app to network), perform deep troubleshooting via logs and configs, handle ERT outages, build AI-enhanced runbooks, maintain SOPs and knowledge bases
Seniority
Senior, hands-on IC
