Engineer, Technical Support, Japan
Core
First-line technical support for Veeam's data protection and backup solutions (VDP, VBR), handling case intake, troubleshooting, and escalation.
Role type
Technical Support Engineer (L1)
Builds
Customer support cases for data resilience and security products
Domain
Data protection, backup, and recovery
Deliverable
client delivery
Required skills
IT support, service desk, system administration, Windows OS, networking (TCP/IP), IT infrastructure
Preferred skills
Microsoft Office 365, Azure, VMware ESX(i), Microsoft Hyper-V, Microsoft Exchange server administration, SQL/Oracle, Windows Server administration, REST API concepts
Responsibilities
Triaging and prioritizing incoming support cases, performing initial troubleshooting and log collection, escalating complex issues, documenting customer interactions in CRM, contributing to knowledge base articles
Seniority
Junior to Mid-level, hands-on IC
