Implementation Manager, Enterprise
Core
Lead the onboarding experience for high-value enterprise merchant accounts, acting as the primary driver for complex launch projects from contract to go-live.
Role type
Senior Implementation Manager (Enterprise)
Builds
Enterprise merchant onboarding projects and go-live transitions
Domain
Logistics / 3PL / eCommerce
Required skills
Project management, cross-functional coordination, enterprise client management, process improvement, risk management, stakeholder alignment
Preferred skills
3PL or logistics background, SaaS implementation experience, bilingual (English/Spanish)
Technologies
Smartsheet, Asana, Google Suite
Responsibilities
Lead kickoff sessions and align on goals for complex merchant onboarding projects; Coordinate internal syncs, action trackers, and milestones across Tech, Launch, Product, and Ops teams; Educate clients on processes and timelines while managing expectations; Orchestrate smooth transition into post-onboarding care with Merchant Success teams; Identify process improvements and risks to build the onboarding playbook.
